Endang Hidayat

Experience

Career in hospitality & F&B

Education

Diploma of Education in Hotel Management

Jan 2013 — Dec 2015

Supporting Expertise in Hospitality Operations — International Professional Institute, Jakarta, Indonesia.

Job

The Mulcaster 1823 Restaurant, Randall's Limited Jersey

Front of House

Nov 2024 — Present

Enhanced guest experience through personalized service. Resolved guest issues via FOH-kitchen coordination to secure satisfaction and tips. Optimized seating and reservations to maximize table turnover during peak hours. Improved service speed and accuracy by coordinating between FOH and kitchen staff. Boosted sales through strategic upselling and precise wait-time management. Led opening and closing duties and maintained standards to hit daily service targets.

Banjo & Crab Shack

Bartender & Front of House

Apr 2023 — Nov 2024

Delivered personalized recommendations based on guest preferences, driving beverage sales and enhancing the dining experience. Managed high-volume cash and card transactions with accurate billing and payment processing. Maintained a high-standard dining environment through proactive sanitation, table turnover efficiency, and equipment maintenance.

Up & Down Pub Restaurant — Liberation Group Partner

Bartender (Part-Time)

Jul 2022 — Nov 2022

Ensured adherence to alcohol service laws and regulations, maintaining legal safety standards and restaurant licensing. Conducted precise stock counts to prevent shortages and organized storage and inventory procedures to align stock levels with customer demand.